Carol Gilmore

Ms. Gilmore assesses Latin American hospitals and clinics regarding their preparations for JCI accreditation. In this role, she evaluates compliance with standards, delivers presentations and brief education programs. She works with hospital leadership to define objectives and strategies related to accreditation and medical travel. She is also currently providing ongoing technical assistance to the Argentine National Ministry of Health related to the creation of an External Evaluation for improving institutional quality.

Ms. Gilmore is specialized in applying standards and regulations for improvement purposes, even in resource challenged settings. She is an expert on patient safety and personnel safety in health care settings, process development and evaluation. She knows the health care provider systems and hospitals in the U.S. and Latin America and she has visited hospitals in many continents throughout the world.

In 2016, she participated in a Harvard School of Public Health program for Latin American Health Care Leaders in Cambridge, MA. In March, 2015, she completed another Harvard School of Public Health continuing education program, Practical Improvement Science in Health Care and in 2014 another program, Improving Global Health: Focusing on Quality and Safety, in which central themes related to Universal Health Coverage were presented by Dr. Julio Frenk.

She was Director of Joint Commission International (JCI), the international subsidy of the Joint Commission on Accreditation of Healthcare Organizations (now The Joint Commission) until May 1995. In this character, she planned and directed the activities of international projects related to accreditation. Previously, she served as International Project Manager for the Joint Commission. Among the projects, she managed are Project Agency for International Development (USAID) Cooperative Hospitals for Eastern Europe, the Project on Accreditation and Quality Improvement of the Ministry of Health Hospitals in Saudi Arabia administered by the Treasury Department of the United States and the Project of the Ministry of Foreign Affairs of the United States to assess and improve health care volunteers Peace Corps (Peace Corps) in over 70 countries. She participated in two projects in Uruguay, funded by the World Bank, related to accreditation of health care facilities.

Prior to her work in Joint Commission International, she worked for 9 years in various functions in the Joint Commission with various responsibilities such as Acting Director, Department of Accreditation Decisions Processing, which processed all the reports of the Joint Commission accreditation (approximately 12,000 per year) and proposed final accreditation decisions for each ad referendum of the Board. She planned and administered a budget for 70 employees of 775,000 dollars.

She has a Master’s Degree in Business Administration from the Kellogg School of Management at Northwestern University, majoring in health care, international business and marketing. Her Bachelor’s degree is in Clinical Nutrition from the Health Sciences at the University of Illinois Medical Center. She is a Registered Dietitian.

One of her publications is Volumen III del Serie HSP-UNI/Manuales Operativos PALTEX published by OPS funded by the Kellogg foundation, “Manual de Gerencia de la Calidad”.