Ensure Safety.
Build Trust.

Wellness and medical travel guests need to know your property is built to support them. GHA WellHotel® Accreditation provides independent, third party validation that the systems, environments, and operating protocols behind your wellness offering are real, documented, and consistently delivered.

WellHotel is a hospitality based wellness systems accreditation. It does not score amenities or marketing claims. It evaluates governance, operational readiness, service delivery, environmental design, and oversight from arrival to departure, within the domains a hospitality organization actually controls.

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An optional Certificate of Excellence for properties hosting guests who travel for medical care.

It covers the support these guests actually need, before treatment and during recovery: appropriate safety protocols, accessibility, dietary and cultural accommodation, and coordination across the continuum of care. It can be added to WellHotel Accreditation at any stage.
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Staff well-being shapes the health of the whole enterprise.

This optional Certificate of Excellence recognizes properties that run structured workplace wellness practices for their own teams, and that meet the standards corporate buyers apply when selecting venues for their people. Add it to WellHotel Accreditation at any stage.
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WellHotel Accreditation starts with a foundational standard: twenty core requirements covering governance, risk, training, environment, data privacy, and sanitation.

From there, properties earn Gold Leaves in the areas where they excel, at their own pace and in any order. Gold Leaves are not amenity upgrades. They measure how deeply wellness practice is embedded across operations and the guest experience.
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WellHotel accredits transient guest environments.

When wellness moves into residences, branded homes, and mixed use developments, the buyer is not a guest for a week. They are an owner for a decade. WellEstates™ is the companion program built for that: a residential governance layer over hospitality excellence, with an optional clinical longevity tier. Governed separately from WellHotel and founded on the same principles.

Where Hotel Standards Prioritize Safety, Health, and Guest Experience

Accreditation tells your guests something a brochure cannot. It says an independent body examined how your property runs, and confirmed it holds up. Not the promise. The practice behind it.
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The Accreditation Process

The process is hybrid, part virtual and part onsite, and it is performance based. Online training is included at no additional cost. The goal is not a certificate on a wall. It is a set of work practices your team can sustain after the reviewer goes home.
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0

Meet the foundational requirements

Eligibility rests on a documented governance baseline: a named individual accountable for wellness programs, formal senior management endorsement, a quality improvement process, at least three governed wellness services, qualified staff, documented risk processes, and a safe, compliant physical environment.
1

Submit the application

The property completes the online application, which verifies eligibility against the foundational requirements.

Payment is taken at this stage to proceed.
2

Receive an eligibility decision

GHA returns one of three outcomes: eligible to begin now, eligible once specific gaps are closed, or not eligible.

Where gaps exist, they are named.
3

Access materials and training

The property receives a secure portal with the accreditation handbook, instructions, and access to online staff training.

A call is arranged to review the application and next steps.
4

Submit documentation

The property gathers and uploads the documentation that validates each standard, and sets a target submission date.
5

Virtual review and onsite assessment

Virtual review and onsite assessment GHA confirms receipt and completes the virtual review, which may include a two hour call on the documentation submitted.

An onsite assessment may be required, and is required for Gold Leaf tiers and Certificates of Excellence.
6

Decision, action plan, and announcement

GHA notifies the property of its status. Where requirements are unmet, an action plan is issued and evidence of improvement is required to maintain standing.

Accredited properties may then promote their status to guests, staff, and community.

A Trusted Accreditation Body

GHA is the only accreditation body focused entirely on medical travel and well-being practice, accrediting and certifying hospitals, clinics, and individuals for medical travel services. WellHotel® extends that work to hotels, resorts, and rental properties serving wellness and medical travel guests.

GHA Standards for Medical Travel 5.0 are accredited by ISQua, the international body that accredits accreditors. That matters here for one reason: it means the rigor behind the WellHotel seal is itself independently examined.

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Accreditation Elements

6a. The Four Gold Leaves

Once Foundational Accreditation is earned, a property may pursue up to four Gold Leaves, in any order, based on its specialty and its pace. Gold Leaves recognize depth, consistency, and durability of practice, not additional amenities. Where standards overlap between Leaves, work is not repeated: if a property earns a second Leaf within a year of the first, the shared requirements carry across.

The Well programs behind the Leaves

Each Gold Leaf draws on a defined set of Well programs. WellPrograms and WellSleep are required across every Leaf. The remainder map to the Leaves they serve.

PHYSICAL, MENTAL, and EMOTIONAL WELLBEING
WellPrograms
(Required)
Integrated wellness programming across the full guest stay. Required for every Leaf.
WellSleep
(Required)
Restorative sleep environment, amenities, staff training, and sleep quality monitoring. Required for every Leaf.
WellFitness
(Required)
Facilities, programming, trained staff, guest engagement, and health assessments.
WellSpa
(Required)
Facility standards, service range, certified practitioners, and guest safety protocols.
WellCuisine
(Required)
Culinary wellness, nutrition, and dietary accommodation.
WellMind
(Required)
Mindfulness, mental and emotional support programming.
WellAqua
(Optional)
Aquatic environments, water safety, and hydrotherapy practice.
WellBreath
(Optional)
Air quality, breathwork,and respiratory wellness.
WellRestore
(Optional)
Recovery and restoration practice.
WellSpiritual
(Optional)
Spiritual inclusivity and practice.
WellPets
(Optional)
Accommodation of animals in the guest experience.
WellTech
(Optional)
Technology governance across the wellness offering.
WellAdventure
(Optional)
Environmental practice and sustainability.
WellNature
(Optional)
Nature access and integration.
SOCIAL & SPIRITUAL WELLBEING
WellPrograms
(Required)
Integrated wellness programming across the full guest stay. Required for every Leaf.
WellSleep
(Required)
Restorative sleep environment, amenities, staff training, and sleep quality monitoring. Required for every Leaf.
WellSpa
(Optional)
Facility standards, service range, certified practitioners, and guest safety protocols.
WellMind
(Required)
Mindfulness, mental and emotional support programming.
WellAqua
(Optional)
Aquatic environments, water safety, and hydrotherapy practice.
WellBreath
(Optional)
Air quality, breathwork,and respiratory wellness.
WellRestore
(Optional)
Recovery and restoration practice.
WellCommunity
(Required)
Community and member involvement.
WellCultural
(Required)
Cultural experience and integration.
WellSpiritual
(Required)
Spiritual inclusivity and practice.
WellPets
(Optional)
Accommodation of animals in the guest experience.
WellAdventure
(Optional)
Environmental practice and sustainability.
WellNature
(Optional)
Nature access and integration.
ENVIRONMENTAL and CULTURAL WELLBEING
WellPrograms
(Required)
Integrated wellness programming across the full guest stay. Required for every Leaf.
WellSleep
(Required)
Restorative sleep environment, amenities, staff training, and sleep quality monitoring. Required for every Leaf.
WellFitness
(Optional)
Facilities, programming, trained staff, guest engagement, and health assessments.
WellCuisine
(Optional)
Culinary wellness, nutrition, and dietary accommodation.
WellCommunity
(Required)
Community and member involvement.
WellCultural
(Required)
Cultural experience and integration.
WellLearning
(Optional)
Education and professional growth.
WellTech
(Optional)
Technology governance across the wellness offering.
WellEco
(Required)
Environmental practice and sustainability.
WellAdventure
(Optional)
Environmental practice and sustainability.
WellNature
(Required)
Nature access and integration.
INTELLECTUAL, FINANCIAL, & OCCUPATIONAL WELLBEING
WellPrograms
(Required)
Integrated wellness programming across the full guest stay. Required for every Leaf.
WellSleep
(Required)
Restorative sleep environment, amenities, staff training, and sleep quality monitoring. Required for every Leaf.
WellMind
(Optional)
Mindfulness, mental and emotional support programming.
WellCommunity
(Optional)
Community and member involvement.
WellCorporate
(Required)
Corporate hospitality and workplace well-being.
WellLearning
(Required)
Education and professional growth.
WellFinance
(Required)
Financial literacy and transparency for guests.
WellTech
(Required)
Technology governance across the wellness offering.
WellEco
(Required)
Environmental practice and sustainability.

Who Is Accreditation For?

From a single boutique property to a global brand, WellHotel® gives hoteliers a framework that holds at any scale.

Luxury hotels, business hotels, boutique properties, inns and bed and breakfasts, short term rental properties, real estate projects, airport hotels, family hotels, beach and vacation hotels, suite hotels, spa hotels, extended stay hotels, chain hotels, resort hotels, and more.

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Features & Fees

Wellness and medical travel represented over $700 billion of global travel each year before the pandemic. Hotels reopening now require a higher bar to meet guest expectations of security. Show your guests you are committed to ensuring their safety and building their trust.

GHA WellHotel® for Medical Travel

$3,000* USD

Implement industry-wide recognized standards for cleaning and sanitation
Remote accreditation process with access to a secure portal
Access to virtual training for staff
Accreditation valid for 2 years
Ensure appropriate safety protocols and support for the needs of medical travel guests
Purchase now →
*Annual Renewal Fee: $500 USD
*Re-Accreditation Fee: $3,000 USD
GHA WellHotel® for Well-being

$3,000* USD

Validation of hotel’s cleanliness and safety and evidence of safety protocols in use
Increase guest satisfaction for wellness guests
Remote accreditation process with access to a secure portal
Accreditation valid for 2 years
Tap into the growing Wellness Tourism industry now worth over 640 billion USD*
Access to virtual training for staff
Purchase now →
*Annual Renewal Fee: $500 USD
*Re-Accreditation Fee: $3,000 USD
GHA WellHotel® for Medical Travel + WellHotel® for Well-being

$5,000* USD

Implement industry-wide recognized standards for cleaning and sanitation
Ensure appropriate safety protocols and support for the needs of medical and wellness travel guests
Remote accreditation process with access to a secure portal
Increase guest satisfaction for wellness guests
Validation of hotel’s cleanliness and safety and evidence of safety protocols in use
Tap into the growing Wellness Tourism industry now worth over 640 billion USD*
Access to virtual training for staff
Accreditation valid for 2 years
Purchase now →
*Annual Renewal Fee: $1,000 USD
*Re-Accreditation Fee: $5,000 USD

Need help establishing which option is best for you? Contact us.

Global Healthcare Accreditation BLOG

News Related to Hotels and Resorts

TESTIMONIALS

A Word From Our Clients

Heitham Hassoun, M.D.

Chief Executive​, Cedars-Sinai International

“Achieving GHA re-accreditation is ​a testament to our ongoing efforts ​to improve the medical traveler ​experience, inspiring us to further ​streamline processes and enhance ​services.”

Ms. Artirat Charukitpipat.

Chief Executive Officer, Bumrungrad International Hospital


“We are proud to have successfully earned ​our third GHA accreditation with ​“Excellence,” which reflects our aim to ​advance our standards of healthcare quality ​and safety in delivering patient care — ​all of which strengthens our, and ​Thailand’s, competitive position in ​the medical tourism market.”

Ms. Banu Küçükel

President,
Güven Health Group

“We are honored to achieve GHA Accreditation...the process was not just an assessment but a highly consultative journey that offered invaluable insights and actionable solutions tailored to our needs. The expertise and guidance helped us refine our strategies, optimize operations, and implement best practices that elevate the patient’s journey from start to finish. We are excited to continue positioning Güven Hospital as a premier destination for health tourism, delivering exceptional care with a focus on trust, innovation, and excellence."