Ensure Safety.
Build Trust.

Medical travel and wellness guests need to know your hotel or resort is safe and meets their unique needs and expectations. GHA WellHotel® Accreditation provides assurance and external validation that the proper programs and protocols are in place to mitigate risk and enhance guest experience.
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Where Hotel Standards Prioritize Safety, Health, and Guest Experience

With GHA WellHotel® Accreditation, guests know your hotel is committed to excellence while implementing the industry’s highest standards for cleaning, disinfection, and guest experience.

GHA WellHotel®
for Medical Travel

The medical traveler seeks a hotel that provides a guest experience that supports healthcare recovery. GHA WellHotel® for Medical Travel offers guests assurance and peace of mind that your organization complies with industry-wide cleaning and sanitation standards and meets the unique expectations and needs of a medical traveler.

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GHA WellHotel®
for Well-Being

A wellness traveler seeks a hotel that provides a guest experience supporting a healthy lifestyle, whether traveling for business, tourism, or to a hotel and resort as a destination for well-being. GHA WellHotel® for Wellbeing offers guests confidence and peace of mind that the organization is committed to excellence and complies with the highest industry-wide cleaning and sanitation, standards while meeting the unique needs of guests focused on their health and wellbeing.

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Accreditation in Medical Travel + Well-being  

Hotels and resorts that have programs focused on both the medical and wellness traveler can earn both program seals at the same time through a combined application process, expanding your demand from both niche groups of clientele.

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Which Accreditation
is Right For Me?

Does your hotel receive guests traveling for medical services or offer medical services onsite?

YES
 NO

If your hotel prioritizes health and wellness offerings for all of your guests and provides services for medical travelers, then both programs are for you!

See program details →

Which Accreditation
is Right For Me?

We offer special services for medical travel guests
We offer special services for wellness travel guests

If your hotel prioritizes health and wellness offerings and provides services for medical travelers, then both programs are for you!

See program details →

Prepare, Mitigate, Sustain

Prepare

Provide your staff with education for infection prevention and the delivery of a safe, trusted guest experience for medical and wellness guests.

Mitigate

Understand how to assess, contain, monitor, and mitigate risk associated with the hotel stay for medical and wellness guests.

Sustain

Develop and implement programs and safety protocols to ensure your organization maintains its effectiveness with sanitation and cleanliness to facilitate a safe and highly satisfactory guest experience for medical and wellness guests.

A Trusted Accreditation Body

GHA is the only accreditation program focused on medical travel; accrediting and/or certifying leading hospitals, clinics, and individuals for medical travel services. WellHotel® extends GHA Accreditation to Hotels and Resorts serving medical travel and/or wellness guests.

GHA WellHotel® Accreditation is designed to leverage your organization’s strengths to benefit your hotel and guest experience around the globe by:

  • Assisting medical travel guests to understand and use appropriate safety protocols for their hotel stay before and after treatment.
  • Assuring guests that the hotel has been cleaned and disinfected to recognized industry-wide standards.
  • Providing assurance to medical travel and wellbeing guests that the hotel identifies and supports the cultural, dietary, religious, handicapped access, and other unique needs of the guests/patients.
  • Instilling peace of mind that proper cleaning is an ongoing priority of the hotel.
  • Ensuring a trained team of staff are educated to support the medical and wellness guest accommodation and recovery experience.
  • Exceeding expectations by focusing on the unique needs of medical and wellness guests.
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The Accreditation Process

This virtual accreditation is performance-based, practical, and offers comprehensive online training as an integral and complimentary component of the process. Hotels seeking to gain the trust and confidence of guests obtain a strong foundation of work practices and protocols that are sustainable over time.

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Hotel Meets Foundational Requirements

To be eligible for GHA WellHotel® Accreditation, the hotel or resort must meet the Foundational Requirements.

Facility Submits Application

An online application will be completed by the facility upon the decision to move forward with the accreditation process and payment will be taken to continue.

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Facility Receives Accreditation Materials

The hotel or resort will receive access to a secure web portal that includes the accreditation handbook and instructions for proceeding with the accreditation.

Training on the Program Elements

Hotel management and staff will have access to an instructional video on how to implement the program elements.

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Documentation Submitted

The facility will submit requested documentation for review by the GHA WellHotel® Accreditation Compliance Team.

Cleaning and Sanitation

To achieve GHAWellHotel® Accreditation, the hotel or resort should provide evidence that it complies with recognized industry-wide hotel cleaning and sanitation standards.

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Facility is Officially Accredited

The facility becomes officially accredited and receives the official seal and certificate.

Accreditation Elements

The GHA WellHotel® Accreditation Program for hotels serving medical travel/tourism guests is based on 18 elements. This ImplementationGuidance document is structured in a manner where specific requirements which are referred to as the “18 elements” are stated in a frame-box with the guidance and interpretation beneath. Guidance has been provided as an aid in interpreting these requirements.

  • ELEMENT 1 – LEADERSHIP AND MANAGEMENT ROLES AND RESPONSIBILITIES
  • ELEMENT 2 - FACILITY COMMITMENT STATEMENT
  • ELEMENT 3 - SUSTAINABILITY AND QUALITY IMPROVEMENT
  • ELEMENT 4 – CONFORMITY AND COMPLIANCE
  • ELEMENT 5 - GOALS, OBJECTIVES AND TARGETS
  • ELEMENT 6 - RISK MANAGEMENT
  • ELEMENT 8 - CULTURAL COMPETENCY
  • ELEMENT 9 - LANGUAGE ASSISTANCE
  • ELEMENT 10 - STAFF TRAINING AND COMPETENCY
  • ELEMENT 11 – FINANCIAL TRANSPARENCY
  • ELEMENT 12 – GUEST SERVICES
  • ELEMENT 13 – MARKETING COMMUNICATIONS AND INFORMATION SHARING
  • ELEMENT 14 – PHYSICAL ENVIRONMENT
  • ELEMENT 15 – EMERGENCY PLANNING AND RESPONSE
  • ELEMENT 16 – OVERSIGHT OF OUTSIDE CONTRACTORS
  • ELEMENT 17 – DOCUMENTATION MANAGEMENT
  • ELEMENT 18 – CLEANING AND SANITATION PROTOCOLS

Who Is Accreditation For?

From the small boutique property to the big brand, GHA WellHotel® Accreditation provides an unmatched framework for hoteliers.

Luxury Hotels
Business Hotels
Boutique Hotel Properties
Inns and B&Bs
Airport Hotels
Family Hotels
Beach and Vacation Hotels
Suite Hotels
Spa Hotels
Extended Stay Hotels
Chain Hotels
Resort Hotels

Features & Fees

Wellness and medical travel represented over $700 billion of global travel each year pre pandemic. Hotels reopening now require a higher bar to meet guest expectation of security. Show your guests you are committed to ensuring their safety, and building their trust.

GHA WellHotel® for Medical Travel

$3,000* USD

Implement industry-wide recognized standards for cleaning and sanitation
Remote accreditation process with access to a secure portal
Access to virtual training for staff
Accreditation valid for 1-year
Ensure appropriate safety protocols and support for the needs of medical travel guests
Purchase now →
*Accreditation Renewal Fee: $1,500 USD
GHA WellHotel® for Well-being

$3,000* USD

Validation of hotel’s cleanliness and safety and evidence of safety protocols in use
Increase guest satisfaction for wellness guests
Remote accreditation process with access to a secure portal
Accreditation valid for 1-year
Tap into the growing Wellness Tourism industry now worth over 640 billion USD*
Access to virtual training for staff
Purchase now →
*Accreditation Renewal Fee: $1,500 USD
GHA WellHotel® for Medical Travel + WellHotel® for Well-being

$5,000* USD

Implement industry-wide recognized standards for cleaning and sanitation
Ensure appropriate safety protocols and support for the needs of medical and wellness travel guests
Remote accreditation process with access to a secure portal
Increase guest satisfaction for wellness guests
Validation of hotel’s cleanliness and safety and evidence of safety protocols in use
Tap into the growing Wellness Tourism industry now worth over 640 billion USD*
Access to virtual training for staff
Accreditation valid for 1-year
Purchase now →
*Accreditation Renewal Fee: $2,500 USD

Need help establishing which option is best for you? Contact us.

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