Articles & News

Global Healthcare Accreditation Releases its Latest Standards for Medical Travel Services

The Global Healthcare Accreditation (GHA) Program for Medical Travel Services recently announced the release of GHA Standards 4.1 for hospitals and ambulatory medical centers with medical travel programs.
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Changing Perspectives on the Patient Experience

Recently The Beryl Institute published findings on the patient experience using data obtained in a survey of 2,000 healthcare consumers in five countries.
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Facilitating Informed Consent in Medical Travel

Informed consent has become one of the primary means for protecting the legal rights of patients and guiding the ethical practice of medicine.
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No Surprises Please-Simple Ways to Keep Traveling Patients in the Know

If you’re like most people you probably hate surprises; unless of course, the surprise is an unexpected raise or that dreamed-of birthday gift you never thought you’d get. If you are a patient seeking treatment in another region or country then you certainly don’t want any surprises associated with your treatment or travel.
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Supporting Continuity of Care in Medical Travel

In a previous article (Pre-screening Traveling Patients: 4 Things You Must Know) we discussed important factors to consider when assessing whether or not a patient is a good candidate for medical travel. In this article we will look at the other end of the spectrum to understand what healthcare providers can do to support continuity of care for medical travelers during and after the discharge process.
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GHA Workshop Tour in Colombia

At the end of February, Carol Gilmore, GHA surveyor and consultant, and Bill Cook presented three workshops in three of Colombia's most important cities: Bogotá, Medellín and Cali.
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Is Your Website Culturally Competent?

If you have paid any attention to GHA’s newsletters and articles over the past 18 months you will have noticed one of the constant themes, if not the primary one, is highlighting strategies to enhance the patient experience across the Medical Travel Care Continuum™.
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Karen Timmons presents at the 4th Health Tourism & Wellness Congress in the Dominican Republic

GHA is pleased to announce that Ms. Karen Timmons, GHA's Chief Executive Officer, has been invited to partcipate in a panel on "The Importance of an International Medical Tourism Accreditation."
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GHA Announces Partnership to Facilitate High-quality Continuing Education Opportunities for GHA Clients

The Global Healthcare Accreditation (GHA) Program for Medical Travel Services and The American Association for Physician Leadership (AAPL) have announced a strategic partnership to drive change and facilitate continuing education opportunities for tomorrow’s healthcare leaders.
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OneOme and St. Catherine Specialty Hospital in Croatia Partner to Increase Access to Pharmacogenetic Testing in Europe

OneOme, co-founded with Mayo Clinic, announced today that they are partnering with St. Catherine Specialty Hospital, a European Center of Excellence, to bring innovative, actionable pharmacogenetic (PGx) testing to patients.
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Are You Using SIT’s in Your Medical Travel Program?

Standardized information templates (SIT’s) are a quick and easy way to improve operational efficiency and the patient experience, regardless of the stage of development of your medical travel program. Traveling patients are often seeking information and price estimates from multiple healthcare providers, the quicker you are able to respond with information that is relevant to their needs, the likelier it is that you will gain their trust.
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Judging a Book by its Cover – The impact of the physical environment on patient perceptions and wellbeing

atients often judge the quality of a provider’s medical services based on their perceptions of a hospital’s physical environment. Walk into a hospital with stained walls and trash scattered along the floors and you’re likely to do a one eighty and head back out the door.
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The Silent Patient – What you don’t know can hurt you

As the head of a hospital or hospital department you are probably not in the habit of waking up each morning thinking: “Wow, the sun is shining, the coffee is percolating, and I just can’t wait to see all the new patient complaints we’ll receive today!''
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Saudi Insurer Will Contract with Select GHA Accredited Healthcare Providers

Saudi Enaya Cooperative Insurance Company announced today that it will pursue contracts with selected healthcare providers accredited by the Global Healthcare Accreditation (GHA) Program, an independent accrediting body that seeks to improve the patient experience and excellence of care received by patients who travel for their medical care and treatment.
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Mobile App Used to Enhance the Patient Experience

Getting lost on a hospital’s sprawling campus or labyrinth of hallways may soon be a thing of the past. A healthcare provider in New York State recently implemented a wayfinding app that allows patients to quickly navigate to any area of the hospital or hospital campus.
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GHA Goes to Europe

On May 14th and 15th, a diverse group of medical travel stakeholders descended on Athens, Greece to network and discuss the latest trends in European and global medical travel.
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GHA Meets with Healthcare Leaders in Thailand

GHA's Karen Timmons, Dr. Paul Van Ostenberg and Somporn Kumphong meeting with International Health Division at Thailand’s Ministry of Health (above). June 20th, 2017.
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Airports, Planes and Patients: Don’t let what you can’t control, negatively impact patient satisfaction

For someone who is ill or suffers from a serious medical condition, the act of preparing for surgery or treatment can be debilitating both mentally and physically. In the best of cases the person may face multiple doctor appointments, medical exams, financial burdens, and perhaps even doubts about the ultimate success of the treatment, all while attempting to balance work and family commitments.
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Patient-Centered Care Runs More than Skin Deep

A flutter of the drapes causes you to stir, bringing into focus a rippling of light and shadow along a mahogany paneled wall. Your eyes drift across the lavish décor of your suite and slowly come to rest on a crumpled mass of pale green sheets lying on a futon couch nearby. Almost immediately the cheerful hum of Vivaldi’s Four Seasons fills the room, followed by the soft patter of footsteps.
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GHA Consultants Travel to Thailand

On December 1st, GHA Interim Chief Quality Officer, Ann Jacobson and Director of Business Development, Bill Cook will travel to Bangkok, Thailand to provide training and advisory services for a well-known hospital in the region that is preparing for accreditation by GHA.
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