As GHA’s Director of Clinical Operations, Claudia Jorgenson has a passion for enhancing strategic operations aimed at risk reduction, and quality improvement as well as refining processes and procedures for accreditation and certifications for Global Healthcare organizations. She has a mastery of standards development and interpretation and the survey processes. Ms. Jorgenson is a creative project manager in developing, implementing, and redesigning work processes for cost efficient and budgeting solutions. She possesses significant clinical and operational experience in hospital-wide nursing operations including emergency, trauma, and critical care. She previously served as the Director for Standards Development, Interpretation, and Clinical Operations for Joint Commission International. In this position she provided direction and leadership to work groups, task forces, and committees participating in the development and redevelopment of accreditation standards and oversight and management of the process for standards interpretations. In addition, she led and cultivated collaborative relationships with U.S. and International government agencies, and Ministries of Health (MOH) to guide strategy, innovation, and quality solution/outcome focused achievements. Ms. Jorgenson is a surveyor for the International Society for Quality in Healthcare (ISQua) and in her role at Joint Commission International, was an International Surveyor for healthcare organization accreditations and certifications. She is proficient as a public speaker with extensive experience lecturing on standards and survey preparedness; patient safety, and quality improvements. Prior to Joint Commission International, Ms. Jorgenson was the Director of Professional Practice with the Emergency Nurses Association and previous to that, served as the Director of Nursing Operations for Swedish Covenant Hospital in Chicago, Illinois. As a leader at Swedish Covenant Hospital, Ms. Jorgenson was actively involved in the hospital attaining Certification as a Planetree Hospital. In addition, Ms. Jorgenson has extensive background in hospital and professional regulatory issues. She testified before the Illinois Senate Committee on the basis for changes to the Illinois Nursing Act, was chosen for the Governor’s Task Force on Unlicensed Assistive Personnel, and was appointed by the Governor to the Illinois Board of Nursing and served for 5 years as a member of the Board.