Bill Cook is Director of Operations and Business Development for Global Healthcare Accreditation (GHA), a member of GHA’s Standards Development Committee and a surveyor and consultant. Bill is also involved in daily operations, preparing clients for accreditation and training of clients and surveyors.
Since 2006, Bill has been deeply involved in medical tourism in a number of different capacities: as a provider of medical services, a facilitator and later consultant, educator and speaker focused on the topic of international patient services.
Prior to joining GHA, Bill was co-founder and vice president of Medical Tours Costa Rica, a pioneering organization that played a key role in positioning Costa Rica as a leading medical tourism destination. Between 2006 and 2013, Bill and his team managed offshore medical care for over 3,000 patients treated at Costa Rica’s three JCI accredited facilities. During this time (December 2006 to October 2011), Bill and his team developed and managed Hospital Clinica Biblica’s international patient department, helping to position the facility as one of the region’s premier international hospitals.
In 2012, Bill worked with Renee-Marie Stephano, president of the Medical Tourism Association, to help develop the first version of the International Patient Services Training and Certification program (IPSC). In 2014, Bill joined the Medical Tourism Association as the Director of Business Development for the Asia-Pacific region focusing primarily on initiatives in China. Bill has also worked as a consultant in medical tourism for several Latina American governments and has spoken or presented workshops on the topics of medical travel, medical travel destination development, accreditation and patient experience in countries around the globe including Bahrain, Brazil, Bulgaria, China, Colombia, Costa Rica, Finland, Greece, India, Jordan, Mexico, Puerto Rico, Saudi Arabia, Thailand, the United Arab Emirates and the United States. Bill joined GHA in March of 2017 as the Director of Business Development & Marketing as well as a Surveyor and Consultant.
GHA Surveyor/Consultant & Certified Medical Travel Professional (CMTP) Instructor
As a GHA surveyor and consultant, Bill has had an opportunity to work with numerous hospitals and clinics around the world, bringing his unique insight on the traveling patient’s perspective and patient experience and how healthcare providers can align their policies, services and protocols to meet their unique needs and expectations. Bill is also an instructor for the CMTP program which helps to train and certify medical travel professionals around the globe.
Bill is an author and a regular contributor to the "Medical Tourism Magazine (MTM), published by the U.S. based Medical Tourism Association. Bill has coauthored several books, guides and written many articles related to medical travel and the international patient experience.