With extensive working experience and exposure, both in broad international geography (over 30 countries) and diverse healthcare sectors/dimensions (Third Party Accreditation/Consulting Agencies, Public/private hospitals and academic medical centers, large physician group practices, health insurance including HMOs, IT Associations, Public Health and Health policy research, etc), Dr. Jilan Liu is credited as one of individuals that have contributed in reshaping the healthcare delivery around the world and in China through standards/accreditation, patient/staff experience and organizational performances.
As Chief Executive for HIMSS Greater China, Dr. Liu made a significant breakthrough, in a very short time frame, between year 2014 and 2000, with Hospitals and HIT industry in the Greater China, in embracing international HIT standards, certification requirements, and are thinking and reconsideration on prudent approach to IT investments and operations. She has also successfully led the effort to help organizations transforming healthcare through Information and Technology.
As JCI Principal Consultant and Director for Greater China Practice until 2018, Dr. Liu has provided consultation services to hundreds of hospitals in around 30 countries in most of the continents in the past 15 years. She has guided her client hospitals around the world, with more focus in China, in transforming their clinical and managerial operations toward better patient safety, higher quality, more respect with personalized care and attention, and greater operational excellence.
She is recognized for her ability to bring quality operations and performance improvements alive to organizational leadership and staff. She frequently presents or hosts discussions on leadership, quality and Information Technology strategies at healthcare conferences as a recognized thought leader. She also taught JCI standards and survey methodologies within JCI and in many of the JCI-hosted international workshop and conferences in Singapore, Bangkok, Dubai, Tokyo, Taiwan, Seoul, Chicago and Shanghai.
Prior to joining HIMSS and JCI, Dr. Liu established a consulting company of her own, based in Seattle, providing consultation services in clinical and financial planning and management for health care services, insurance and policy in the United States.
She worked, early in her career, as manager for physician practice performance and improvement for the Group Health Cooperative of Puget Sound (now Kaiser Washington) in Seattle. In this role, she pioneered the individual-based multi-dimensional physician performance evaluation system –Clinical Practice Reports, one of the leading physician performance evaluation systems in the United States at the time and until today.
Dr. Liu received her medical degree from the former West China University of Medical Sciences (Now part of Sichuan University) in Chengdu, China in 1987. She did her medical internship training at the West China Hospital and her public health internship at Mianyan CDC. She went on to attain a master’s degree of healthcare administration from the University of Washington in 1994.
She has been a visiting professor of the Renmin University in Beijing and Huashan Hospital of Fudan University in Shanghai and an adviser to the Chinese Hospital CEO Magazine and some other healthcare media, the CO-Editor in Chief of International Journal of Digital Health, Chief Editor of the book: HealthcareQuality & HIT – International Standards, China Practices (in Both English and Chinese). She is also an Editor for Annals of Medicine and Surgery. She was on the boards of Seattle Biomedical Research Institute and Seattle International District clinics.